Privacy Policy

Last Updated: 15/04/2026

1. Introduction

Barking Owl (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you:

  • Visit our website: https://barkingowl.mt
  • Place an order or purchase products through our online store
  • Contact us via forms, email, phone, or social media
  • Subscribe to marketing communications
  • Interact with our advertising campaigns

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Maltese data protection laws.

 

2. Who we are (Data Controller)

For the purposes of data protection law, Barking Owl is the Data Controller of your personal data collected through our website and business operations.

Company Name: Barking Owl
Website: https://barkingowl.mt
Email: info@barkingowl.mt
Address: 722, St Angelo Mansions, Vittoriosa, BRG 1736
VAT / Company No.: MT 23509702

For any privacy-related queries, you may contact us at the details above.

 

3. What Personal Data We Collect

3.1 Data you provide to us

We may collect:

Identity data: name, surname
Contact data: email address, phone number, billing/shipping address
Order data: products purchased, order history, preferences
Account data: login details (if applicable)
Communication data: enquiries, messages, support requests
Marketing data: subscription preferences
Billing data: invoice details (payment processing is handled securely by third-party providers)

⚠️ Important: We do not store full credit/debit card details. All payment transactions are processed securely through PCI-DSS compliant payment service providers (e.g. Stripe, PayPal, or equivalent).

 

3.2 Data collected automatically

When you use our website, we may collect:

  • IP address
  • Device and browser information
  • Pages visited and interactions
  • Time spent on site
  • Referring website
  • Approximate location (city/region level)
  • Cookie identifiers and tracking data

 

3.3 Data from third parties

We may receive data from:

  • Payment providers (transaction confirmation only, not card details)
  • Delivery and logistics partners
  • Advertising platforms (Meta, Google)
  • Analytics providers

 

4. How We Use Your Data

We use your data to:

4.1 Process orders and deliver products

  • Confirm and fulfil purchases
  • Process payments via secure providers
  • Arrange delivery and shipping
  • Provide order updates

 

4.2 Manage customer service

  • Respond to enquiries
  • Handle returns, refunds, and support requests
  • Communicate about orders or account issues

 

4.3 Operate our website and improve services

  • Improve user experience
  • Fix technical issues
  • Analyse website performance

 

4.4 Marketing and communications (where permitted)

  • Send promotional emails (if you opt in or where legally allowed)
  • Run advertising campaigns (Google, Meta)
  • Measure campaign performance

You may opt out at any time.

 

4.5 Legal and operational compliance

  • Prevent fraud or misuse
  • Comply with tax, accounting, and legal obligations
  • Enforce terms and conditions

 

5. Payments and Security

All online payments are processed via secure third-party payment gateways that comply with PCI-DSS security standards.

We do not:

  • Store full card numbers
  • Store CVV codes
  • Handle raw payment card data directly

Your payment information is encrypted and processed directly by the payment provider.

 

6. Marketing Communications

If you opt in, we may send:

  • Product updates
  • Offers and promotions
  • Brand-related content

You can unsubscribe at any time via email links or by contacting us.

We may also use advertising tools for remarketing, based on cookie consent.

 

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable website functionality
  • Track usage and performance
  • Support analytics (e.g. Google Analytics)
  • Run advertising campaigns (Meta Pixel, Google Ads)

Non-essential cookies are only activated after your consent.

You can manage cookies via your browser or our cookie settings tool.

 

8. Who We Share Your Data With

We do not sell your personal data.

We may share data with:

Service providers:

  • Payment processors
  • Delivery companies
  • Hosting providers
  • Email marketing tools
  • Analytics and advertising platforms

Professional advisors:

  • Accountants
  • Legal advisors

Legal authorities:

Where required by law or regulation.

 

9. International Data Transfers

Some service providers may process data outside the EEA. When this occurs, we ensure safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission

 

10. Data Retention

We retain personal data only as long as necessary:

  • Orders & invoices: retained for legal/tax requirements
  • Customer accounts: while active + reasonable retention period
  • Marketing data: until you unsubscribe
  • Enquiries: retained for follow-up and operational purposes

Data may be anonymised for analytics purposes.

 

11. Data Security

We apply appropriate security measures including:

  • Encrypted connections (SSL)
  • Access controls
  • Secure hosting environments
  • Limited staff access to personal data

However, no system is 100% secure.

 

12. Your Rights Under GDPR

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, contact us using the details below.

 

13. Complaints

You may also lodge a complaint with:

Office of the Information and Data Protection Commissioner (IDPC), Malta

 

14. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from minors.

 

15. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

 

16. Contact Us

If you have any questions about this Privacy Policy or your data:

📧 info@barkingowl.mt
🌐 https://barkingowl.mt