Refund & Returns Policy
Last Updated: 15/04/2026
1. Overview
At Barking Owl, we aim to ensure customer satisfaction with every purchase.
Due to the nature of our products (alcoholic beverages), certain restrictions apply under EU consumer protection and hygiene laws.
2. Non-Returnable Items
We generally do not accept returns for:
- Opened bottles or consumable products
- Alcohol products where seals have been broken
- Products damaged after delivery due to customer handling
This is in line with EU hygiene and consumable goods regulations.
3. Damaged or Incorrect Items
If your order arrives:
- Damaged
- Incorrect
- Missing items
You must notify us within 48 hours of delivery.
We may request:
- Photos of the product and packaging
- Order confirmation details
If approved, we will offer:
- Replacement, or
- Refund (partial or full depending on the case)
4. Refund Eligibility
Refunds may be issued if:
- The product was damaged before delivery
- The wrong item was delivered
- The order was cancelled before dispatch
Refunds will be processed to the original payment method.
5. Cancellations
Orders can only be cancelled if:
- They have not yet been processed or dispatched
Once dispatched, cancellation is no longer possible.
6. Refund Processing Time
- Approved refunds typically take up to 14 business days to be processed, depending on the payment provider and banking timelines.
7. Contact for Returns & Refunds
📧 info@barkingowl.mt
🌐 https://barkingowl.mt